Return policy

Return Policy for Snozer

At Snozer, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help. Please review our return policy below to ensure a smooth and hassle-free process.

1. Eligibility for Returns

  • You may return most items within 30 days of delivery for a refund or exchange.

  • Items must be unused, in their original condition, and in the original packaging with all tags attached.

  • Proof of purchase (order number or receipt) is required for all returns.

2. Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Perishable goods (e.g., food, beverages)

  • Personalized or custom-made products

  • Intimate apparel, swimwear, and accessories (for hygiene reasons)

  • Items marked as "Final Sale" or "Non-Returnable" at the time of purchase

3. How to Initiate a Return

  1. Contact Us: Email our customer support team at [support@snozer.com] within 30 days of delivery to request a return. Include your order number and details about the item(s) you’d like to return.

  2. Return Instructions: We’ll provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your return.

  3. Ship Your Return: Pack the item(s) securely in the original packaging, include the RMA number, and ship it to the address provided.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item sent by Snozer.

  • We recommend using a trackable shipping method, as Snozer is not responsible for lost or damaged return packages.

5. Refunds

  • Once your return is received and inspected, we’ll process your refund within 5-7 business days.

  • Refunds will be issued to the original payment method used for the purchase.

  • Please note that shipping fees are non-refundable unless the return is due to an error on our part.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at [support@snozer.com] within 7 days of delivery. We’ll work with you to resolve the issue, which may include a replacement, refund, or store credit.

7. Exchanges

  • We currently do not offer direct exchanges. If you’d like a different item, please return the original item for a refund and place a new order on our website.

8. Questions or Concerns?

If you have any questions about our return policy or need assistance, please contact our customer support team:

  • Email: [support@snozer.com]

  • Phone: [Your Phone Number]

  • Hours: Monday-Friday, 9:00 AM - 5:00 PM EST

Thank you for shopping with Snozer! We’re committed to providing you with high-quality products and exceptional service. If you’re not satisfied, we’re here to make it right. Happy shopping! 🛒✨